Privacy Policy
Introduction
- Scope
- This Privacy Policy ("Policy") describes how Odomobo, LLC ("Odomobo," "Company," "we," "us," or "our") collects, uses, shares, and protects information when you use the Odomobo website located at odomobo.com (the "Site") and all related services, features, and applications (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Policy.
- Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Continued use of the Service after changes are posted constitutes acceptance of those changes.
1. Information We Collect
- 1.1 Information You Provide Directly
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We collect information you voluntarily provide when you register for an account, use the Service, or communicate with us. This includes:
Account Information
- Full name and email address
- Mobile phone number
- Password (stored in encrypted form)
- Time zone and measurement preference (miles or kilometers)
Vehicle & Lease Information
- Vehicle year, make, and model
- Lease start date, term length, and mileage allowance
- Odometer readings submitted manually or via SMS
- Overage cost settings and allowance limits
Trip & Mileage Data
- Planned trip destinations and estimated distances
- Weekly mileage records and driving pace calculations
- Adventure Miles pool balances
Payment Information
- Billing name and address
- Payment card details (processed and stored securely by Stripe; we do not store full card numbers on our servers)
- Subscription plan and billing history
Communications
- SMS messages you send to or receive from the Service
- Support requests and feedback
- 1.2 Information Collected Automatically
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When you access or use the Service, we may automatically collect certain information, including:
- Device Information: Browser type and version, operating system, device type, and screen resolution
- Log Data: IP address, access times, pages viewed, referring URL, and actions taken within the Service
- Cookies and Similar Technologies: Session cookies to maintain your login state and preferences. See Section 6 for more details.
- 1.3 Information from Third Parties
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We may receive information about you from third-party services we integrate with, including:
- NHTSA (National Highway Traffic Safety Administration): Vehicle specification data for accurate make, model, and year identification
- Stripe: Payment confirmation and subscription status
2. How We Use Your Information
- 2. How We Use Your Information
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We use the information we collect for the following purposes:
Providing and Improving the Service
- Calculate your mileage budget, driving pace, and Adventure Miles
- Track odometer readings and generate weekly mileage summaries
- Estimate trip distances for trip planning features
- Monitor overage thresholds and calculate potential excess mileage costs
- Maintain and improve the Service's functionality and performance
Communications
- Send account verification and confirmation messages
- Deliver weekly mileage reminders via SMS (if opted in)
- Send mileage alerts when you are over or under pace
- Notify you of overage threshold warnings
- Send transactional emails related to your account and subscription
- Respond to your support requests
Billing and Payments
- Process subscription payments and manage your billing
- Calculate per-vehicle pricing for multi-vehicle accounts
- Send payment receipts and billing notifications
Safety and Compliance
- Detect and prevent fraud, abuse, and security incidents
- Enforce our Terms of Service
- Comply with legal obligations
3. SMS/Text Messaging
Important information about how we use SMS to communicate with you.
- 3. SMS/Text Messaging Policy
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By providing your mobile phone number and opting in to SMS communications during registration, you consent to receive recurring automated text messages from Odomobo at the number you provided.
Types of SMS Messages
We may send you the following types of text messages:
- Account Verification: One-time codes to verify your phone number
- Account Activation: A confirmation link when you first register
- Weekly Mileage Reminders: A prompt to submit your current odometer reading
- Mileage Alerts: Notifications when your driving pace is significantly over or under budget
- Overage Warnings: Alerts when you approach or exceed your overage allowance thresholds
- Service Notifications: Important updates about your account, subscription, or the Service
Message Frequency
Message frequency varies based on your account activity and vehicle settings. Typically, you will receive approximately 1-3 messages per week, though this may vary. Mileage alerts and overage warnings are sent only when triggered by your driving data.
Costs
Standard message and data rates may apply depending on your mobile carrier and plan. Odomobo does not charge any additional fees for SMS messages.
Opting Out
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also disable SMS reminders in your account settings. Opting out of SMS does not affect your ability to use other features of the Service.
Help
For help with SMS messages, reply HELP to any message you receive from us, or contact us at [email protected].
We will not share your mobile phone number or SMS opt-in consent with any third parties for promotional or marketing purposes. Your phone number is used solely for delivering the Service communications described above.
4. How We Share Your Information
- 4.1 Service Providers
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We share information with third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only as necessary to provide their services to us and are bound by confidentiality obligations.
Stripe
Payment processing and subscription management. Stripe receives your payment card details, billing address, and transaction information. See Stripe's Privacy Policy.
Telnyx
SMS message delivery. Telnyx receives your phone number and the content of SMS messages sent to and from the Service. See Telnyx's Privacy Policy.
Resend
Transactional email delivery. Resend receives your email address and the content of emails sent by the Service. See Resend's Privacy Policy.
DigitalOcean
Cloud hosting and database infrastructure. Your data is stored on DigitalOcean's servers. See DigitalOcean's Privacy Policy.
- 4.2 Legal Requirements
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We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation, subpoena, or government request
- Protect and defend the rights or property of Odomobo
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- 4.3 Business Transfers
- If Odomobo is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
- 4.4 No Sale of Personal Information
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We do not sell, rent, or trade your personal information to third parties for their marketing or promotional purposes. We do not share your mobile phone number or SMS consent information with third parties for promotional or marketing purposes.
5. Data Security & Retention
- 5.1 Security Measures
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We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encrypted data transmission using TLS/SSL
- Encrypted storage of passwords and sensitive credentials
- Managed database infrastructure with restricted access
- Payment card data processed entirely by PCI-DSS compliant Stripe — we never store full card numbers
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
- 5.2 Data Retention
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We retain your personal information for as long as your account is active or as needed to provide you the Service. Specifically:
- Account data: Retained while your account is active and for a reasonable period after deletion to comply with legal obligations
- Vehicle and mileage data: Retained while the associated vehicle is active in your account
- Payment records: Retained as required for tax and accounting purposes (typically 7 years)
- SMS message logs: Retained for service delivery and troubleshooting purposes
You may request deletion of your account and associated data at any time by contacting us at [email protected].
6. Cookies & Tracking
7. Your Rights & Choices
- 7.1 All Users
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Regardless of your location, you have the following rights:
- Access & Update: You can access and update your account information at any time through your account settings
- Delete: You can request deletion of your account and associated personal data by contacting us
- Opt Out of SMS: Reply STOP to any SMS message or disable SMS reminders in your account settings
- Opt Out of Marketing Emails: Use the unsubscribe link in any marketing email (transactional emails related to your account cannot be opted out of while your account is active)
- Data Export: You can request a copy of your personal data by contacting us
- 7.2 California Residents (CCPA/CPRA)
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If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Correct: You may request correction of inaccurate personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights
We do not sell personal information as defined by the CCPA/CPRA. We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA/CPRA.
- 7.3 European Economic Area & United Kingdom Residents (GDPR)
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If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on your consent (SMS opt-in), contractual necessity (providing the Service), and legitimate interests (security, improvement)
- Right to Portability: You may request your data in a structured, machine-readable format
- Right to Restrict Processing: You may request restriction of processing in certain circumstances
- Right to Object: You may object to processing based on legitimate interests
- Right to Withdraw Consent: You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal
- Right to Lodge a Complaint: You may file a complaint with your local data protection authority
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
- 8. Children's Privacy
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The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that we may have collected information from a child under 18, please contact us at [email protected].
9. Contact Us
- 9. Contact Us
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If you have any questions about this Privacy Policy, your personal data, or would like to exercise any of your rights, please contact us:
Odomobo, LLC